Privacy Policy

Ding Australia Group Pty Ltd T/A D-Australia Real Estate (ABN 58 124 987 524)  (“DAus”, “we”, “us”, “our”) are committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, and how individuals may access or correct their information or make a privacy complaint.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

2. The Personal Information We Collect

We may collect personal information including (but not limited to):

• Names, addresses, email addresses and phone numbers
• Identification documents (such as driver licence details, where required)
• Financial information relevant to sales, leasing, property management or tenancy applications
• Employment and income details (for tenancy and verification purposes)
• Property ownership and transaction details
• Photographs, video or audio recordings (including marketing and inspections)
• Website usage data, IP addresses and online enquiry information

We only collect personal information that is reasonably necessary for our real estate and property management functions.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Directly from you (in person, by phone, email, online forms or social media)
• Through third parties such as property portals, referrers, service providers or contractors
• From publicly available sources
• From landlords, tenants, buyers, sellers or their authorised representatives

Unsolicited Information

We may receive personal information without having actively requested it, including identification documents or supporting materials submitted as part of an application or transaction.

Where such information is reasonably necessary for our functions or activities — including identity verification, fraud prevention, tenancy assessment or legal compliance — we will handle it in accordance with this Privacy Policy.

If unsolicited personal information is received that is not reasonably necessary, we will destroy or de-identify it where lawful and reasonable to do so.

  Identity Verification

We take reasonable steps to verify the identity of individuals with whom we deal. This may include requesting government-issued identification and supporting documentation.

Failure to provide adequate verification may result in our inability to proceed with an application, transaction or service.

4. Anonymity and Pseudonymity

Individuals may interact with us anonymously or using a pseudonym only where it is lawful and practicable to do so.

Due to the nature of real estate transactions, we require verified identification and personal information when dealing with:

• tenancy applications
• property sales and purchases
• contracts and authorities
• appointment of agent documentation
• trust account transactions
• identity, income or reference verification

Where identity verification is required, we are unable to provide services anonymously or under a pseudonym.

5. Purposes of Collection, Use and Disclosure

We collect, use and disclose personal information for purposes including:

• Selling, leasing and managing property
• Assessing tenancy applications
• Communicating with clients, tenants, buyers and sellers
• Marketing properties and our services
• Managing trust accounts and payments
• Complying with legal, regulatory and professional obligations
• Improving our services and customer experience

We may disclose personal information to:

• Property owners, tenants, buyers and sellers
• Contractors, trades, valuers and inspectors
• Legal, accounting and financial advisers
• IT, marketing and data storage service providers
• Government bodies where required or authorised by law

We will not use or disclose personal information for a purpose unrelated to its collection unless permitted by law or with your consent.

6. Notification at Collection

At or before the time we collect personal information (or as soon as practicable), we will take reasonable steps to notify you of:

• The purposes of collection
• The types of information collected
• Whether collection is required by law or is voluntary
• The consequences of not providing requested information
• How this Privacy Policy can be accessed

7. Direct Marketing

We may use personal information to provide marketing communications about properties or services that may be of interest.

You may optout of marketing communications at any time by:

• Using the unsubscribe function in electronic communications, or
• Contacting us using the details below

We will honour all optout requests promptly.

8. Overseas Disclosure of Personal Information

Some of our service providers (such as cloudbased software, CRM systems, email platforms or data storage providers) may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with privacy protections substantially similar to the APPs, unless an exception under the Privacy Act applies.

9. GovernmentRelated Identifiers

We may collect governmentrelated identifiers (such as driver licence numbers) only where necessary for identification, verification or legal compliance. We do not use government identifiers as our own identifiers.

10. Data Quality

We take reasonable steps to ensure that personal information we hold is accurate, uptodate, complete and relevant.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include:

• Secure electronic systems and access controls
• Staff training and confidentiality obligations
• Secure document storage and disposal practices

  Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

12. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or deidentified.

13. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may require verification of identity.

We may refuse access in limited circumstances permitted by law, and will provide reasons where applicable.

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

GPO Box 5218

Sydney NSW 1042

Phone:  1300 363 992

Fax:  (02) 9284 9666

Email:  enquiries@oiac.gov.au

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

16. Contact Us

D-Australia Real Estate

Email: dingding@daus.com.au

Tel:  (03) 9890 0808

Address: 304 Whitehorse Road, Balwyn, VIC 3103

Date: May 2026